CUSTOMERIZATION - YOUR MICROSOFT DYNAMICS PARTNER
Technology plays a critical role in building a customer experience at every stage of the journey, from a prospect turning into a paying customer, to everyday operations and support, to a loyal client advocating for the brand.
D365 CRM is a rapidly evolving platform that requires unique knowledge and experience to customize every implementation for the individual company’s needs.
You selected Microsoft Dynamics 365 solutions to take your business to the next level, envisioning a quantum leap in sales, information flowing freely through your organization; really, a smooth transition to an online business model.
But it hasn’t come to fruition yet.
You need a partner, a coach, a guide to make this tech investment turn into reality and turn the corner on the transition to a new, better way of doing business
We build Microsoft Dynamics CRM that creates customer dialogue and leverages data, so that technology directly contributes to business results.
Full customer lifecycle management with customer experience focus.
“Never automate something that can be eliminated, and never delegate something that can be automated or streamlined. Otherwise, you waste someone else's time instead of your own, which now wastes your hard-earned cash.” ”
― Timothy Ferriss, The 4-Hour Workweek
Microsoft Dynamics CRM Professional Services for your Competitive Edge
Technologies
Microsoft Dynamics 365 Customer Engagement
- Sales Applications
- Customer Success Applications
- Marketing Applications
Microsoft Power Platform
- Low-Code/ No-Code custom apps: PowerApps
- Apps for Teams
- Process Automation: Power Automate
- Chatbots: Power Virtual Agents
Analytics
- Sales Applications
- Customer Success Applications
- Marketing Applications
Services
CRM Dynamics Strategic Consulting
Solution architecture and design. Data architecture. We ask key questions, listen to your answers, and then design your personalized solution
Microsoft Dynamics Implementation Services
End-to-end system implementation. Including project management. We are accountable for the result.
Dynamics Integration with Other systems
Dynamics integration with ERP solutions, other Microsoft and 3rd party applications. Cloud and on-premises systems.
Migration to Dynamics and PowerApps
Migration from other systems to MS Dynamics and PowerApps. Includes data migration.Microsoft Dynamics Managed Services
Ongoing support and managed service packages with sharp SLAs and relevant pricing.Microsoft Dynamics CRM Training
Train the trainer and group trainings tailored to achieve your organization’s change management goalsDynamics 365 Consulting
Simply put, we don’t make the software you select; we make the software you select, work better for you.
Up to 70% of the CRM projects fail!**
WHY?
WHY?
- Lack of strategic planning before the project
- Technological implementation problems
- Lack of organizational readiness and integration
- Poor design, planning and implementation
- Not tying results to business outcomes
The system you pick matters. The coach, guide & implementation partner you select matters. So, Yes, CRM projects fail, but they don’t have to. That’s where we come in.
We are a Microsoft Dynamics certified team of experts. Each of us has over 15 years in Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Customer Service, and Microsoft Dynamics 365 Marketing, PowerApps, PowerBI and other critical Customer Engagement applications.
We have the experience and problem-solving skills to design and implement your entire project – guiding you along every step of the way, helping you make smart choices that empower your organization, mitigate risks, and ensure that you get your Dynamics solution working for you.
Microsoft Dynamics CRM Implementation Services
Implementation, maintenance, and support packages for every case.
Accelerator - Project Based Consulting
End-to-end implementation of your MS Dynamics project
A confident project delivery plan with clearly defined deliverables, milestones, and timelines.
Accelerate in either of the 3 ways:
1. You have a scoped project and looking for the best-in-class implementor
Let us review your scope of work, provide our estimates, and implement the scope for you.
This can be the full project OR a boxed part of the project.
The point is we own the end-to-end implementation of the project or its part and bear the responsibility for the result.
2. Already running on MS and need to develop another application, add module. Integrate/ migrate etc.
3. Just chose /bought MS, and need to build everything now, and are looking for the vendor (kind of RFP).
Ad-Hoc Professional Services/Consulting
Need/Task-Based Professional Services – purchase in X hour blocks and use for ad-hoc requests.
Managed Services
Ongoing Microsoft Dynamics & Power Apps maintenance and support services.
- 24 hours response time during work hours
- Work hours: 9am-6pm EST excluding Canadian statutory holidays
- Support hours rollover – one month only – rolls over to the next month
- Dedicated support portal to manage your inquiries/ support tickets
Bonus
Quarterly proactive solution review – system design and planning session
Why Partner with us on your Microsoft
Dynamics 365 Journey?
Expertise
Decades of MS Dynamics CRM experience across multiple industries. Know-hows for you
Partnership
Dedicated Architect located in Canada. Specific people on the project so you know whom you’re working with exactly
Quality
Only seasoned experts – consultants, developers, architects 15+ years of experience each
Speed
Flexible, scalable and stable team of experts across the globe
Economy
No back-office hidden fees. Whole team is hands-on, contributing to the deliverables
Savings
Competitive and flexible pricing models
And something you cannot quantify…
Underneath it all, we are technology professionals at heart. Our happiness comes from finding and setting up the best systems for your business.
We take an agile approach: listen, understand, solve, deploy, test and train. We offer a personalized approach to first understanding your goals and getting at the specifics of your requirements and only when we are all happy with the designed solution and the outcome, will we call it done.
We are dynamics 365 integration and implementation experts that take pride and joy in making our customers very happy. Your success drives our success.
